Wiki Tags

Building an internal wiki is one of the highest ROI activities.

Imagine never having to answer an employee's question again. 

If you aggregate all training, SOPs, and FAQ answers over 1-2 years, eventually 99% of questions and scenarios are pre-answered.

Arguably the most important component in an internal Wikipedia are tags.

Each person, when they search for a topic or FAQ may word it differently…

The purpose of tags is to capture different keywords that may prompt the user to find the right SOPs/training/document. 

Tags should be something that anyone in the organization can add to keep your wiki fluid (or request to add a tag that then gets approved).

Simple process, massive time savings over time = massive results.

See the picture below for an example of tags.

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