Agency owners: book a free 30-minute operations diagnostic. We’ll identify the bottleneck limiting your time, capacity, or growth and determine the operational plan to fix it.

My firm has worked with over 1,250 agency owners. I’ve interviewed hundreds more on my podcast, and most of my friends run high-seven or eight-figure agencies. Over time, I recognized a pattern.

I realized that every single agency that scales to $20 million a year gets there the exact same way. 

Yet I meet with founders every week who can’t seem to notice that pattern and are still stuck at seven figures.

💡If this sounds like you: For the next five days, I’m breaking down the operational systems I’ve seen successful agencies build as they scale. 

Each morning, you’ll have a new insight waiting in your inbox:

Part 1: Onboarding Capacity ($1M–$5M)
How to build an onboarding operation that can handle rapid growth without sacrificing client experience or retention.

Part 2: Churn
Why agencies lose clients even when they're delivering great work, and the systems that help prevent it.

Part 3: Systems That Actually Scale
How to use custom AI workflows, performance benchmarks, and automated audits to build an operation that doesn't depend on constant founder oversight.

Part 4: Talent as a Pipeline ($5M–$10M)
How to build the margins, hiring systems, and recruiting processes that allow you to attract better talent as you grow.

Part 5: Sophisticated Retention ($10M–$20M)
How to take client retention to the next level with individualized benchmarks, proactive reporting, and systems that identify churn risks before it's too late.

I’ve learned that getting to $20 million isn't about doing more of what got you to $1 million. You need to build an entirely different operation.

Keep an eye out for part one, where I’ll discuss one of the first major operational bottlenecks growing agencies encounter: onboarding capacity.

Or, if you’d rather just have a breakdown of all of them at once (plus recommendations personalized to your agency), book a call here to get ahead of the curve.

See you tomorrow.

Book a free 30-minute operations diagnostic. We’ll identify the bottleneck limiting your time, capacity, or growth and determine the operational plan to fix it.

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