How I Bring Talent Churn to 0%

The number one cost in almost any organization isn't what most expect, it's churned talent.

Think about everything it takes to replace one good person:

• Sourcing and interviewing

• Onboarding and training

• Ramping them to full productivity

• Managing them along the way

And that's for the good hires. A bad hire does damage on top of all of that — to your clients, your team, and your culture (and your LTV). 

Every time a great person walks out the door, you pay A LOT. 

This is my #1 tip I give every founder who asks me how to keep their best people.

The Four Questions

Have every manager sit down with each person on their team and simply ask:

• Where do you want to be in one year? In five years?

• What are your professional goals?

• What are your personal goals?

• How can I help you accomplish them?

That's it.

If you want help building the management systems and custom AI workflows that keep your best people (and get you out of the day-to-day), we're working with a small number of agency founders right now. Book a call here and we'll walk through what this could look like inside your business 

Make It Impossible to Skip

Asking once is easy. The hard part is making sure follow up happens every quarter. 

Here's how to systematize it:

• Use AI note-takers to capture the answers on those calls

• Route the answers to a dedicated place in your project management board

• Build a simple check so you can verify managers are actually championing their people (agents can schedule reminders in calendar and audit to ensure follow ups happened)

If your managers are championing your people — helping them hit their personal and professional goals — and they're happy with their compensation, your people will not leave.

No one in the world does this.

Final Thought

Retention isn't a perks problem, it a people problem .

The system above it costs almost nothing compared to what churned talent costs you every single year.

If you want help installing systems like this across your agency, Book a call here

👋🏼 Whenever you are ready, we can help you:

In 30 minutes I'll map your operations, pinpoint where AI adds profit instead of headcount, and hand you the plan. You keep it whether or not you hire me.

The systems we build protect retention, lift margins, and get you out of the day-to-day.

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