💡 Today's Key Insight:
Half of what you pay account managers for isn't account management — it's admin. The fix isn't another platform your team has to learn. It's putting the work inside the tool they already live in.
We saved a clients account management team 10+ hours a week by automating their admin tasks, freeing them up to focus on growing accounts.
Before last week they were:
Chasing statuses.
Assembling reports.
Writing the same update email for the ninth time.
Checking whether the thing that was supposed to run actually ran.
None of these tasks add value, they just eat time.
We built a solution that lives inside of slack for our clients — and your agency needs this as well...
This works because there are new tools required. An account manager/strategist types a / command in the client's channel — like typing a command in a terminal — and the system does the rest.
So without further ado…
Below are 26 slack commands that automate account management admin.
Every day
/today — One message for the client instead of six. What's wrong, what's causing it, what to do — and a closing line naming what was checked and found fine, so silence reads as a result, not a gap.
/inbox — Everything that came in overnight for the client, in the order it needs answering, with each reply already drafted. Nothing sends without a human. (Also runs itself — weekdays, 7:05am.)
/next — The two or three things that matter for this client today, who owns each, and what's blocking anything blocked. One line when there's nothing.
/ask [question] — Any question, answered from that client's own data. When the answer isn't there, it says so instead of guessing.
/breaks — Which automated jobs failed, stalled, or never ran — and what stopped happening while they were down. (Weekdays, 7:55am.)
/sweep — Anomalies across every client, paid and organic. Silent unless a threshold trips. This is the one that posts itself every weekday morning. (Weekdays, 7am.)
/brief — The person's own start-of-day brief. (Weekdays, 6:30am.)
/eod — Their end-of-day wrap. (Weekdays, 4pm.)
.
Want this built into your agency?
We build systems like these on your clients, your data, your Slack — your team never learns a new tool. Book a call and we'll map which of the 26 your team needs first. Book a call
Every week
/agenda — The agenda for the next client call, written to the client and ready to send ahead of it. Says plainly when something they asked for still isn't done.
/prep — Internal talking points for the same call. The version nobody outside the agency sees.
/update — This week's client email, drafted in the channel for a person to send.
/pacing — Spend against budget, per channel, with the month-end projection. (Weekdays, 8am.)
/health — Every client rated red, amber, or green — worst first. (Mondays, 7:15am.)
/sentiment — Whether this client is at risk, quoting the exact words that say so.
/weekly — The person's own week ahead. (Sundays, 3pm.)
The weekly pack — one message per client per week, on the day that client's file says, covering only the services they buy. Nobody runs this one. It posts itself. (Sundays, 6pm.)
On demand
/report — Pick the client, month, and format; it builds the client's spreadsheet or a ten-slide deck straight into their Drive folder. One file per client, a tab per month, newest first. (Also runs itself on the 3rd of the month.)
/proof — What the client paid, fees included, against what came back — what's changed since the start, and how the revenue figure is attributed. The answer to the email that asks "what is it you actually do for us?" (1st of the month.)
/voice — Checks a draft against that client's voice profile, quotes every line that breaks a rule, and rewrites it.
/upsell — Expansion worth asking for — and nothing at all when the client has unresolved problems.
/access — Who can reach each platform, whose card is paying, and what's about to expire. (Mondays, 7:45am.)
/invoices — Who owes money, overdue first, and who to chase. (Weekdays, 8:30am.)
/onboard [name] — Creates the new client's channel and writes the onboarding pack and access checklist into it.
/enabled — What's switched on for this client and what isn't — separating "doesn't apply" from "nobody has turned it on yet."
/qa — A second pair of eyes before a change goes live: a different AI with different instructions, told to find fault rather than approve.
/wrong [why] — That answer was wrong, and here's why. The correction stays in the channel with the answer it's about.
What actually changes
Account managers gets hours back every week. They take on more clients, focus on delivering better work and grow accounts.
Your clients stop paying for admin time and start getting the strategist they hired.
If you want to begin improving your agency ops with easy to implement AI solutions, Book a call
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In 30 minutes I'll map your operations, pinpoint where AI adds profit instead of headcount, and hand you the plan. You keep it whether or not you hire me.
The systems we build protect retention, lift margins, and get you out of the day-to-day.
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Stay happy, stay hungry,
Jordan Ross
CEO & Founder @ 8 Figure Agency
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